Customer Service Policy
Jetgov provides support for it product and services to make your experience with us productive and rewarding. Often times users of web based program applications wait too long to simply ask for help. We are here to help you and we look forward to serving you. We try to respond to all e-mail inquiries within 12 hours. Our office hours are from 9 a.m. Pacific Standard time to 5 p.m. Pacific Standard time Monday through Saturday. We are committed to offering superior customer support. This means we do not outsource our customer service representation to a third party. Our customer service representatives have full access to the product data and your account. This allows us to become familiar with you, your settings, preferences and past contact with Jetgov. This also allows us to help you quickly and get you back to work in minutes. In an effort to thoroughly explain best on-line practices we urge you to read all of our Jetgov Policies. We look forward to providing solutions through our products, services and support. Superior customer service is here!
